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PagerDuty

Manage incidents in Portal

Metadata

Packages

- @pagerduty/backstage-plugin
- @pagerduty/backstage-plugin-backend

Overview​

The PagerDuty plugin reduces the cognitive load on developers responsible for maintaining services in production. Instead of having to go to PagerDuty's console, you can now access the necessary information directly within Portal. This includes finding active incidents or opening a new incident, reviewing recent changes made to the service, and checking who is on-call.

Key Features​

  • Service overview card — shows PagerDuty service status directly on Portal entity pages.
  • Active incident list — displays current/open incidents for the mapped service.
  • On-call info — shows who's on-call and escalation policy details.
  • Trigger new incidents — allows creating incidents from Portal (with proper integration keys).
  • Entity mapping — links Portal services to PagerDuty via annotations (pagerduty.com/service-id or integration-key).
  • Scaffolder integration — auto-create PagerDuty services during new service onboarding.
  • Dependency sync — aligns service dependency data between Portal and PagerDuty.
  • Configurable UI — toggle visibility of features (e.g., disable incident creation) and support multiple PagerDuty accounts.
  • IDP benefit — reduces context-switching, improves on-call visibility, and enables self-service incident management.

References​