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Spotify for Backstage

Enterprise Support for Backstage

From the creators of Backstage — dedicated support to take your platform from PoC to production.

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Support and Success, built for your needs

Support and Success are independent offerings — buy one or both. Each comes with structured programs designed to deliver real results from day one.

Support

Backstage OSSSpotify PluginsSpotify Portal
Support Tickets
Essentials2 / month (Standard)
Enhanced³Unlimited (Premium)
Dedicated Support Agents
Essentials✓
Enhanced³✓
Proactive Security Response²
Essentials✓
Enhanced³✓

SLA: Response and Resolution

Sev 1 Critical
DefinitionProduction outage — restored or workaround provided
Response4 biz hrs
Sev 2 Major
DefinitionPartial loss, high impact — workaround provided
Response1 biz day
Sev 3 Minor
DefinitionMinor degradation — fix in a future update
Response1 biz day
Sev 4 Low
DefinitionCosmetic or general inquiry — answered or low-priority fix
Response2 biz days

Success

Backstage OSSSpotify PluginsSpotify Portal
Expert Sessions
EssentialsUp to 2 / month
Enhanced³Up to 4 / month
Dedicated CSE
Essentials✓
Enhanced³✓
Joint Success Plan
Essentials✓
Enhanced³✓
Dedicated Slack Channel
Essentials—
Enhanced³✓
Annual Executive Alignment
Essentials—
Enhanced³✓
Early Roadmap Access
Essentials—
Enhanced³✓
Get Started

Book time with Spotify’s Backstage team and tell us about your specific support needs.

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  • ¹ OSS: workarounds, escalation & security alerts.
  • ² Plugins & Portal: hotfixes & security remediation.
  • ³ Enhanced support included for Plugins or Portal customers via license fee.