Spotify Portal Plugin
Meet AiKA. The chatbot plugin for Spotify Portal.
AiKA is the AI knowledge assistant that knows what your org knows. We built it to empower our teams inside Spotify. Now any engineering org can use it as part of Spotify Portal.
Explore AiKA
Dive into videos about the work principles, impact, and features of AiKA.
Demo
AiKA + MCP support
Watch the demo (starting at ~28:41) to see AiKA working with a GitHub MCP server — and being used as an MCP server itself for Claude Code.
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Demo
AiKA goes agentic
AiKA just got a big upgrade — evolving beyond simple question-and-answer interactions into autonomous, multi-step problem-solving.
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Demo
AiKA + Portal
Watch the demo (starting at ~26:00) to see how AiKA and our other plugins work together to solve everyday problems for developers.
Watch
KubeCon talk
Learn how we built AiKA
Watch this KubeCon talk to learn how we used retrieval-augmented generation (RAG) to make our internal chatbot accurate and fast.
Watch
Talk
Hear about AiKA’s impact
Spotify engineers discuss why we decided to build our own internal chatbot and the impact it’s had on developer productivity.
WatchTeams are choosing AiKA
It has already improved Spotify’s workflow — see how it can change yours.
- 1000+ Users
- Over 1,000 Spotify employees use AiKA daily.
- 86% Engineers
- Over 86% of Spotify engineers use AiKA weekly.
- 47% Reduced
- AiKA has reduced how long it takes to resolve internal support requests at Spotify by 47%.
- 6,000 Hours
- AiKA has saved Spotify employees more than 6,000 hours in the past 20 months.
Simplifying workflow with AiKA
Testimonials from those who have tested it already.
“AiKA actually solves a real use case that we’ve gotten feedback from developers directly in our developer surveys for years, which is documentation sprawl, documentation discoverability, and the ability to find answers quickly.”
Dave Bresci
Senior Manager for SRE and Developer Experience, PagerDuty
“Both developers and non-developers alike are using AiKA to answer all kinds of Spotify-specific questions, from learning how a particular system or tool works, to getting reference code, to company policies.”
Tom Barkan-Benkler
Director of Product for Backstage, Spotify
“It’s not just developers who are using AiKA — everybody in the R&D organization has gotten into it, which also brings more people into the Backstage ecosystem. But it also creates this very positive flywheel between quality and discovery.”
Tyson Singer
Head of Technology and Platforms, Spotify
Get more insights
Read more about AiKA.
The New Stack
AiKA’s impact on time to answers
The New Stack interviews Tyson Singer, Spotify’s head of technology and platforms, on how AiKA cut support resolution times by nearly 50%.
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The New Stack
An extreme dogfooding organization
The New Stack takes a closer look at what went into developing AiKA before we opened it up to our enterprise customers.
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TechCrunch
Why AiKA became so popular inside Spotify
Tyson Singer shares why AiKA became so popular inside Spotify and how it improves our internal engineering practices.
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Spotify’s Backstage blog
Announcing the AiKA plugin for Spotify Portal
Read our announcement about the AiKA plugin and learn how it brings knowledge sharing and discovery to the next level.
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Documentation
Read the product docs
Dive into the AiKA product documentation to see how to configure and get the most out of the plugin.
ReadGet Portal today
Get started with FREE access to Spotify Portal, our advanced SaaS solution for Backstage:
- 🚀 Explore Portal for free: get your org up and running fast and see how it can help you build like Spotify.
- 💡 Get free guidance from Spotify’s platform engineering experts — and help us shape the future of the product.
- ✨ Early access to new plugins, shipped right to your Portal instance.
- ⚡️ Includes Spotify plugins: AiKA, Data Experience, Confidence Flags, Soundcheck, RBAC, Skill Exchange, Insights, and more.