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PagerDuty

Bring the power of PagerDuty to Backstage, reduce cognitive load, and improve service visibility

Developer

PagerDuty

Category

Monitoring

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Talk to PagerDuty
pagerduty plugin screenshot with service directory, create incident and escalation policy actions.

About the plugin

The PagerDuty plugin decreases cognitive load on developers maintaining services in production. Instead of going to PagerDuty's console, look directly within Backstage every time you need to find active incidents or open a new incident, see recent changes made to the service, or check out who is on-call.

  • Improve visibility of your services

    The PagerDuty plugin provides visibility into how your services are performing in production and allows you to make changes according to performance all within Backstage.

  • Reduce cognitive load

    Developers are frequently impacted with context switching and cognitive overload. This plugin mitigates the cognitive load on developers by allowing them to run basic incident response tasks directly within Backstage.

PagerDuty features

Trigger new incident

Trigger new incidents for your service directly from Backstage. Save time and avoid context switching with this feature.

an example of the PagerDuty plugin's new incident form titled "this action will trigger an incident for 'platform-website'". the modal contains a warning message that this is will be considered an urgent issue and you should consider contacting the team directly for non-urgent messages. the form then prompts for more information about the issue and has a text box for that information and submit button

See active incidents

View all active incidents for a service directly in Backstage.

a plugin card with two tabs, incidents and change events, incidents is selected. a list of incidents sorted by recency under a header "incidents". Each incident has a "triggered" tag, an error message like "getting a 502 error", "unable to reach website", a time the incident started relative to now and who the incident is assigned to.

Identify on-call

Quickly identify who is on-call for a failing service and resolve the incident as fast as possible. With this feature, company’s spend more time solving a problem than finding who should solve it.

a card with the current oncall, including their name and email.

Additional information

PagerDuty

Bring the power of PagerDuty to Backstage, reduce cognitive load, and improve service visibility

Install
pagerduty plugin screenshot with service directory, create incident and escalation policy actions.