> ## Documentation Index
> Fetch the complete documentation index at: https://backstage.spotify.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Enabling recovery mode

> Request recovery mode from support when you are locked out of your Portal instance and cannot access the admin interface.

If you are not able to access your instance, please [submit a ticket](https://backstage.spotify.com/account/support/) so we can enable the recovery mode.